Operate service

Website Management.

Keep the site you built healthy — security patches, dependency updates, uptime checks, content edits, and small enhancements, on a predictable cadence.

What is included

What this service covers

Dependency and security patching
Uptime monitoring with incident acknowledgement
Content edits within an agreed monthly quota
Backups and tested restores
Quarterly performance and accessibility review
Small enhancement slices booked in advance
How the work runs

Workflow, step by step

  1. Baseline handover. Inventory the build, document the runbook, and agree the patch cadence, monitoring scope, and what is in-quota.
  2. Scheduled maintenance. Patches, dependency updates, and content edits run on a fixed cadence. You see a written log each cycle.
  3. Incident response. When something breaks, the agreed incident window starts. You get an acknowledgement, an update, and a post-incident note.
  4. Quarterly review. Every quarter we review uptime, performance, accessibility, and the small enhancements backlog so priorities stay aligned.
Scope

What is explicitly out of scope

  • Major redesigns, replatforms, and large feature builds are scoped as projects, not as part of the management plan.
  • After-hours incident response is available on request and billed against a separate retainer.

Want to scope this for your business?

Tell us the workflow, the team, and the timeline. We will reply within two business days with a scoped next step.