| What the vendor says the product is | A CRM for managing organisation-wide sales and marketing activity in one system, in five editions from Free to Ultimate, sold per user. The page title is “Zoho CRM Pricing and Editions - Free for 3 users”. | A CRM presented as the free starting point of a wider business platform. The page title is “Streamline Your Entire Business With a Free CRM”, and the page frames the free tier as “Free today, ready for tomorrow. Simply upgrade your free account to get advanced CRM capabilities whenever you are ready.” |
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| Free tier, and its ceiling | Free forever for three users, priced at zero in both currencies in Zoho’s own price file. Published free features include contact management, follow-up reminders, workflows, up to 10 custom email templates, free spreadsheet import, up to 10 free exports, reports, 5,000 API calls per day, sales-call logging, multiple pipeline stages, meetings and built-in forms. | Free with no credit card required, priced at US$0 per seat with a stated eligible quantity of one seat. Published feature list: contact management, CRM import, pipeline management, reporting dashboard, meeting scheduler, email tracking, chatbot builder, form builder, landing page builder. |
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| Paid tier prices, and currency | Published in twenty-two currencies including both USD and INR, per user per month. Monthly: Standard US$20 / INR 1,300, Professional US$35 / INR 2,100, Enterprise US$50 / INR 3,000, Ultimate US$65 / INR 3,200. Billed annually: Standard US$14 / INR 800, Professional US$23 / INR 1,400, Enterprise US$40 / INR 2,400, Ultimate US$52 / INR 2,600. Local taxes are added on top. | Published in US dollars only, per seat per month, as starting prices: Starter US$15, Professional US$50, Enterprise US$75. The Starter figure carries a footnote limiting the discount to new customers, with no set end date. We publish no INR figure and no annual figure for HubSpot, because the page names neither. |
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| How cost grows with the business | Two published levers beyond the edition: the annual billing toggle, which the page advertises as “Save up to 34% with yearly plans” and which its own price file confirms at the Professional tier, and a second user licence level. The page documents organisation-level and team-level users, where a team user can add notes, tags and attachments across up to 10 organisation modules but cannot own records, hold admin permissions, or work with reports and dashboards. A team user is listed in the price file at US$11 and INR 500, or US$9 and INR 400 billed annually. | Seats, and one published add-on. The page publishes a HubSpot Credits pack of 1,000 credits for US$10 per month, described as an optional add-on applied to your monthly credit limit for the remainder of the commitment term, and it states that credits are account or portal-level, reset monthly, and are not additive across hubs. It publishes no per-seat minimum and no seat-count table. |
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| Contract and commitment | “You are not bound by any contracts or commitments.” Zoho describes it as a pay-as-you-go service, monthly or yearly, with plan changes available whenever they are needed. | The add-on description we read refers to “the remainder of the commitment term”, so a term plainly exists, but the page we read publishes no term length and no cancellation terms. We publish none. |
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| Where it runs and how you pay | Browser-based, with a mobile app named on the page. Payments accepted per the page’s own FAQ: Visa, MasterCard, American Express and PayPal, plus bank transfer or check transfer for yearly subscriptions. | Browser-based, and the page we read states no mobile app for any tier and lists no payment method at all. It does carry a G2 badge image in its markup, which we treat as marketing and not evidence. |
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| Language | Stated on the page: 28 languages, with Hindi named in the list, and the international edition identified as English (US) and English (UK). This matters more for an Indian team than most comparison tables admit. | No language claim on the page we read. We publish none, which is a statement about this page and not about the product. |
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| GST, tax, e-invoicing, and filing | The page states one thing about tax, four times: “Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.” That is a statement about Zoho’s own invoice. The strings e-invoicing and e-way bill appear zero times, and there is no return-filing claim on the page. We publish no Indian statutory filing capability for Zoho CRM. | The strings INR, India, GST and e-invoicing appear zero times in the HTML we received. We publish no tax statement, no rupee price and no Indian statutory filing capability for HubSpot from this source. |
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| Pipeline, quoting, and the record behind a deal | Multiple sales stages, sales-call logging, meetings, and lead capture through built-in forms, all stated on the page. The page also names quote management with price rules among its capabilities, and separate Zoho products for invoices and orders rather than billing inside the CRM. | Deal pipelines and pipeline management are published in both the free feature list and the free card, and a reporting dashboard is published at the free tier, which is a genuinely strong free offering on paper. We publish no quoting or billing claim for HubSpot from this page. |
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| Marketing, service, and support tooling | Where Zoho’s page is thinner, and we would rather say so. Its own FAQ describes the Ultimate edition as “tailored for large-scale, bespoke deployments”, and the page routes marketing, service and CRMPlus into separate named Zoho products rather than presenting one bundle. | The page we read is framed around the Customer Platform, and the free feature list already includes a chatbot builder, form builder, landing page builder, email tracking and meeting scheduling. That is the substantive case for this product, in its own words. |
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| Setup, migration, and support | Stated on the page: end-to-end services covering requirement gathering through setup and onboarding, dedicated SME and Enterprise programmes, Classic support included with paid editions, paid support plans available on opt-in for faster responses and dedicated onboarding, migration assistance named for the Ultimate edition, and “Get expert help for data migration” published among its capabilities. | The page we read carries a published add-on whose description refers to a commitment term, which implies a term exists, and otherwise publishes no support, onboarding or migration statement. The $15 Starter footnote also says packaging and applicable limits are documented elsewhere on HubSpot’s site, which we did not read. |
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| Maturity and scale | A long-established vendor with a five-edition price list in twenty-two currencies, a documented annual saving, a documented tax statement, and edition-by-edition feature detail on the page. We publish no customer count, revenue figure or market share for Zoho, because we verified none. | A long-established vendor publishing per-seat tiers, structured pricing data with a stated price-valid-until date of 31 December 2026, and a published paid add-on. We publish no customer count, revenue figure, market share or review score for HubSpot, because we verified none. |
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